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IQOS Metallic Cap (Metal Red), Metal Red, large
IQOS Metallic Cap (Metal Red), Metal Red, large
IQOS Metallic Cap (Metal Red), Metal Red, large
IQOS Metallic Cap (Metal Red), Metal Red, medium
IQOS Metallic Cap (Metal Red), Metal Red, medium
IQOS Metallic Cap (Metal Red), Metal Red, medium

Details

IQOS Metallic Cap (Metal Red)

₩15,000

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A wide range of colors make it possible to create stylish IQOS holders.

We have applied heat-resistant technology that is optimized for the use of IQOS that can be guaranteed only by genuine products.

* Consumables and accessories are not covered under the warranty.

* The icecap is also available in the official IQOS store.

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아이코스 컬러 홀더캡

1.품명 및 모델명

아이코스 컬러 홀더캡(IQOS COLORED HOLDER CAP)

2.제조국/원산지

중국

3.제조자

Philip Morris Products S.A.

4.수입자

한국필립모리스 주식회사

5. A/S 책임자와 전화번호

고객서비스센터: 080-000-1905

 

Shipping & Exchange/Returns Policy

Delivery Methods

Courier

Coverage of Delivery

Nationwide (except certain areas including military camps)

The products cannot be shipped internationally
Delivery Fee

The delivery fee is 1,500 won, but free shipping is available if you spend over 30,000 won.

Delivery Period

It usually takes 2 to 3 days (excluding weekend and national holidays) for your item to be delivered after your order is confirmed. This delivery period may be extended depending on the availability of stock.

Shipment Tracking

Once your item has been shipped out of the warehouse, the courier will contact you via your mobile to inform you of the expected delivery date and time.  You can also check the shipment status on ‘My profile’ – ‘Order details’ page.

How to Change/Cancel Your Order 

If you product is already shipped out of the warehouse, you cannot change or cancel your order. You can only exchange or return the product after you receive it from the courier.

If you decide to change or cancel your order, please contact our Customer Service Center (+82-80-000-1905).

 

Orders placed between 7 AM ~ 2 PM : cannot cancel order after 2 PM

Orders placed between 2 PM ~ next day 7 AM : cannot cancel order after 7 AM
 

Exchange/Return guide

1. Contact our Customer Service Center (+82-80-000-1905) if you wish to exchange/return you products. Products purchased at the official IQOS website cannot be exchanged or returned at offline stores. (However, if you wish to replace the product due to defects, you can replace it at any of the authorized offline customer service centers within the warranty period.)

2. If you simply change your mind and wish to exchange or return your product, you should apply for exchange or return no later than 7 days from the date you receive the product, provided that it is kept in its original condition.

3. If you simply change your mind and wish to exchange the product, you can only exchange it for the same product you ordered, but of a different color.

4. If you simply change your mind and apply for exchange or return, you are liable to pay the delivery fee.

* If you already paid the delivery fee when you placed an order

  1. Product return: return delivery fee 3,500 KRW (initial delivery fee of 1,500 KRW will be refunded altogether with the product)
  2. Product exchange: Round trip delivery free 3,500 KRW (Returning the product 2,000 KRW + Re-shipping the new product 1,500 KRW)

 * If you delivery was free-shipping

  1. Product return: Round trip delivery fee 3,500 KRW (Initial delivery fee 1,500 KRW + Returning the product 2,000 KRW)
  2. Product exchange: Round trip delivery free 3,500 KRW (Returning the product 2,000 KRW + Re-shipping the new product 1,500 KRW)

*For partial return, the delivery fee is as follows. Partial return is not allowed for bundle packages.

  1. If the total cost of remaining products is over 30,000 KRW:  2,000 KRW for returning the product
  2. If the total cost of remaining products is under 30,000 KRW: Round trip delivery fee 3,500 KRW (Initial delivery fee 1,500 KRW + Returning the product 2,000 KRW)


5. If you need to exchange or return your product because you have been sent the wrong item, or if you need to return (and claim a refund for) your product due to defects, you should apply for such exchange or return no later than 90 days after receiving the shipment in question, or no later than 30 days after you could have avoided learning or after learning of such wrong or defective shipment.

6. In case you need to exchange any defective product, you can exchange it with the same model free of charge within the warranty period. If you need to exchange your shipment due to wrong or defective item, we shall cover the costs of the delivery fee (as confirmed after inspection).

Exchange/Return process

1. Apply for exchange/return of your shipment at our Customer Service Center (+82-80-000-1905).

2. When you apply for exchange or return of your product, it will be accepted by our Customer Service Center using our authorized courier.

3. Additional shipping costs should be transferred to our specified bank account (Woori Bank 1005-602-068956, account holder: Transcosmos Co., Ltd.).

4. If a returned product is found to have no problem during the inspection, exchange or refund for the product will be confirmed, and we will then proceed with re-shipping or payment cancellation.

5. The cancellation of payment may require 4 to 5 days before your card service provider cancels the payment (the cancellation period may be delayed depending on the card service provider).

How to Replace Defective Products within the Warranty Period

1. If there is any defect found in your product during usage within the warranty period, we will replace it with the same model free of charge. Call our Customer Service Center (+82-80-000-1905) or visit other authorized service centers to apply for replacement service. In order to facilitate the replacement service process, submit the defective product and related purchase receipt to us.

2. If you have no proof of purchase (e.g., purchase receipt), the warranty period for your defective product shall be reckoned as being from three (3) months after the date of manufacture.

3. If you apply for the replacement of your defective product at our Customer Service Center, you must return the defective product and receive a new product of the same model via our authorized courier.

4. If you apply for the replacement of your defective product at our authorized service center, you must return the defective product to the center and receive a new product of the same model from the center.

5. The warranty period for a replaced product shall be the remaining warranty period of the existing defective product as of the exchange date or three (3) months, whichever is longer.

6. For the following categories of our products, you may apply for a replacement within the warranty period:

Components in IQOS kit (applicable to single line up as well)

IQOS holder

IQOS pocket charger

IQOS USB cable

IQOS AC power adapter

7. The customer’s rights as provided in the warranty document may be different from the consumer disputes resolution standards in the Republic of Korea.