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아이코스3 레더 폴리오
|1.품명 및 모델명:||IQOS 3 Leather Folio / 아이코스3 레더 폴리오|
|2. 제조자||Philip Morris Products S.A.|
|3. 수입자||한국필립모리스 주식회사|
|5. 크기, 무게||L(mm): 163.5, D(mm): 144.5 , H(mm):39, 0.198(Kg)|
|6. 품질보증기준||소모품과 액세서리는 무상 보증 대상 적용에서 제외됩니다.
보다 자세한 사항은 [배송 및 교환/반품 정책] 참조
|8. 취급시 주의사항||
건조시킬 때에는 응달에서 말릴것
젖었을 때에는 직사일광 또는 불로 건조시키지 아니할 것
마른 수건이나 기타 부드러운 천으로 닦을 것
보존 시에는 온도나 습도가 높은 곳을 피할 것
|9.A/S 책임자와 전화번호||080-000-1905|
Coverage of Delivery
Nationwide (except certain areas including military camps)
The products cannot be shipped internationally
The delivery fee is 1,500 won, but free shipping is available if you spend over 30,000 won.
It usually takes 2 to 3 days (excluding weekend and national holidays) for your item to be delivered after your order is confirmed. This delivery period may be extended depending on the availability of stock.
Once your item has been shipped out of the warehouse, the courier will contact you via your mobile to inform you of the expected delivery date and time. You can also check the shipment status on ‘My profile’ – ‘Order details’ page.
How to Change/Cancel Your Order
If you product is already shipped out of the warehouse, you cannot change or cancel your order. You can only exchange or return the product after you receive it from the courier.
If you decide to change or cancel your order, please contact our Customer Service Center (+82-80-000-1905).
Orders placed between 7 AM ~ 2 PM : cannot cancel order after 2 PM
Orders placed between 2 PM ~ next day 7 AM : cannot cancel order after 7 AM
1. Contact our Customer Service Center (+82-80-000-1905) if you wish to exchange/return you products. Products purchased at the official IQOS website cannot be exchanged or returned at offline stores. (However, if you wish to replace the product due to defects, you can replace it at any of the authorized offline customer service centers within the warranty period.)
2. If you simply change your mind and wish to exchange or return your product, you should apply for exchange or return no later than 7 days from the date you receive the product, provided that it is kept in its original condition.
3. If you simply change your mind and wish to exchange the product, you can only exchange it for the same product you ordered, but of a different color.
4. If you simply change your mind and apply for exchange or return, you are liable to pay the delivery fee.
* If you already paid the delivery fee when you placed an order
* If you delivery was free-shipping
*For partial return, the delivery fee is as follows. Partial return is not allowed for bundle packages.
5. If you need to exchange or return your product because you have been sent the wrong item, or if you need to return (and claim a refund for) your product due to defects, you should apply for such exchange or return no later than 90 days after receiving the shipment in question, or no later than 30 days after you could have avoided learning or after learning of such wrong or defective shipment.
6. In case you need to exchange any defective product, you can exchange it with the same model free of charge within the warranty period. If you need to exchange your shipment due to wrong or defective item, we shall cover the costs of the delivery fee (as confirmed after inspection).
1. Apply for exchange/return of your shipment at our Customer Service Center (+82-80-000-1905).
2. When you apply for exchange or return of your product, it will be accepted by our Customer Service Center using our authorized courier.
3. Additional shipping costs should be transferred to our specified bank account (Woori Bank 1005-602-068956, account holder: Transcosmos Co., Ltd.).
4. If a returned product is found to have no problem during the inspection, exchange or refund for the product will be confirmed, and we will then proceed with re-shipping or payment cancellation.
5. The cancellation of payment may require 4 to 5 days before your card service provider cancels the payment (the cancellation period may be delayed depending on the card service provider).
How to Replace Defective Products within the Warranty Period
1. If there is any defect found in your product during usage within the warranty period, we will replace it with the same model free of charge. Call our Customer Service Center (+82-80-000-1905) or visit other authorized service centers to apply for replacement service. In order to facilitate the replacement service process, submit the defective product and related purchase receipt to us.
2. If you have no proof of purchase (e.g., purchase receipt), the warranty period for your defective product shall be reckoned as being from three (3) months after the date of manufacture.
3. If you apply for the replacement of your defective product at our Customer Service Center, you must return the defective product and receive a new product of the same model via our authorized courier.
4. If you apply for the replacement of your defective product at our authorized service center, you must return the defective product to the center and receive a new product of the same model from the center.
5. The warranty period for a replaced product shall be the remaining warranty period of the existing defective product as of the exchange date or three (3) months, whichever is longer.
6. For the following categories of our products, you may apply for a replacement within the warranty period:
Components in IQOS kit (applicable to single line up as well)
IQOS pocket charger
IQOS USB cable
IQOS AC power adapter
7. The customer’s rights as provided in the warranty document may be different from the consumer disputes resolution standards in the Republic of Korea.