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Welcome to IQOS Care

 

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First steps with IQOS 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

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Online self-diagnostic

We are here to help. Get support to fix your device with our online IQOS self-service tool in a few steps

Start self-diagnosis

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IQOS Care Plus

IQOS Care Plus is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience

Read more

Frequently Asked Questions 

Contact us

Live Chat, Kakaotalk, Facebook, E-mail: Available 24 hours everyday
Phone Support: Available 9am – 10pm everyday

IQOS and Tobacco sticks are not risk free and are addictive. 
We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Minors should not use tobacco or nicotine in any form. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.