Welcome to IQOS Care


First steps with IQOS 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Online self-diagnostic

We are here to help. Get support to fix your device with our online IQOS self-service tool in a few steps

Start self-diagnosis

IQOS Care Plus

IQOS Care Plus is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience

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Frequently Asked Questions 

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS and Tobacco sticks are not risk free and are addictive.