Welcome to IQOS Care


Learn more about IQOS 2.4 Plus

Learn more about usage tips and how to manage your IQOS 2.4 Plus.

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Any Problem on IQOS 2.4 Plus Device?

Learn more about solution on Device problem.

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IQOS Care Plus

IQOS Care Plus is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience


Frequently Asked Questions

Contact us

Live Chat, Kakaotalk, Facebook, E-mail: Available 24 hours everyday
Phone Support: Available 9am – 10pm everyday

IQOS and Tobacco sticks are not risk free and are addictive. 
We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Minors should not use tobacco or nicotine in any form. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.