Pocket Charger

If you prefer, we also offer you below some of the main troubleshooting actions that might fix the problems with your device.

2.4 pocket charger learn more

Check the battery

Press the button once and check if the battery light turns on. If the light does not turn on, press the button for 3 seconds to turn the power on.

*If the device is out of battery, charge it for at least 20 minutes.

2.4 plus charger reset

Reset your device

Press the Bluetooth button and the power button for 3 seconds at the same time and let go. If you let go of the buttons, all the lights on the pocket charger will turn on for a second. When it starts blinking, your device has been reset.

2.4 plus charger temperature icon

Operating Temperature

IQOS 2.4 plus operates in a temperature range between 10° and 40° C
If the ambient temperature is low, try warming the Holder in your hand for at least 1 minute.

charger-ts-1-accessories-global-iqos-2-4_0

Check your Charger & Cable

Check if your charger and cable is working properly. IQOS is designed to charge best using IQOS official chargers and cables.

iqos 2.4 plus learn more last

Still not working?

We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.

Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.

Customer Service Center (Mon-Sun, 24hrs)
Phone: 080-000-1905
e-mail:[email protected]

Holder

If you prefer, we also offer you below some of the main troubleshooting actions that might fix the problems with your device.

2.4 plus holder charging light

Check the battery

Check if the holder is charged fully. The charging is complete if the blinking stops on your holder.

2.4 holder 2 red

Press the button once

Press the button once to start the heating. The device might turn off if you press the button again. 

2.4P holder temperature icon

Operating Temperature

IQOS 2.4 plus operates in a temperature range between 10° and 40° C (50° - 104° F).
If the ambient temperature is low, try warming the Holder in your hand for at least 1 minute.

2.4p holder cleaning

Keep it clean

Clean your device regularly with official IQOS cleaning tools.

2.4p holder troubleshooting last

Still not working?

We are sorry we were not able to fix your issue. If your device is within warranty and your issue is covered by our policy, we will gladly provide you with a replacement device.

Contact one of our Customer Care experts or visit us in one of our IQOS stores to check your coverage and repair options.

Customer Service Center (Mon-Sun, 24hrs)
Phone: 080-000-1905
e-mail:[email protected]

IQOS and Tobacco sticks are not risk free and are addictive.